1. Information We Collect
At Updatio, we collect different types of information to provide and improve our services:
For Business Users:
- Account information (email, password, business details)
- Order and job management data
- Customer information provided by businesses
- Usage data and analytics
- Payment information for paid plans
For Customers:
- Tracking reference numbers
- Optional contact information for status updates
- Device and browser information
- Usage patterns and interaction data
2. How We Use Your Information
We use the collected information for various purposes, including:
- Providing and maintaining our service
- Processing and managing orders and jobs
- Generating and managing tracking reference numbers
- Delivering real-time status updates
- Improving our service through usage analysis
- Processing payments and managing subscriptions
- Communicating important service updates
- Providing customer support
3. Data Storage and Security
We use PostgreSQL for data storage and implement industry-standard security measures to protect your information:
- Encrypted data transmission using SSL/TLS
- Secure password hashing
- Regular security audits and updates
- Access controls and authentication
- Data backup and recovery procedures
4. Data Sharing and Third-Party Services
We may share your information with:
- Payment processors for handling transactions
- Analytics services to improve our platform
- Cloud storage providers for data backup
- Email service providers for communications
We do not sell your personal information to third parties.
5. Your Rights and Choices
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Opt-out of marketing communications
- Export your data
- Object to data processing
6. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations:
- Active business accounts: Until account deletion
- Completed orders: Up to 2 years
- Customer tracking data: Up to 1 year
- Payment records: As required by law
7. Children's Privacy
Our service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "effective date" at the top of this Privacy Policy.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us:
By email: support@updatio.com