Updatio
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Terms and Conditions

1. Acceptance of Terms

By accessing and using the Updatio service, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you may not use our service.

2. Description of Service

Updatio is a universal job/service tracking system designed for service-based businesses such as garages, repair shops, and custom order providers. Our platform enables real-time customer updates through a simple tracking dashboard, allowing customers to view live updates by entering a reference number without requiring an account.

3. Service Plans and Pricing

We offer the following service plans:

  • Free Plan: 0-10 concurrent orders (free)
  • Small Business: 10-100 concurrent orders (£50/month)
  • Medium Business: 100-250 concurrent orders (£80/month)
  • Enterprise: 250+ concurrent orders (Price on Application)

All prices are subject to change with reasonable notice. You will be notified of any price changes at least 30 days before they take effect.

4. Business Registration and Dashboard

Business users must create an account to access the admin dashboard. The dashboard provides:

  • Kanban-style board for order management
  • Customizable job statuses
  • Order creation and management tools
  • Reference number generation system
  • Admin view for all active and completed jobs

5. Customer Tracking Service

Our customer tracking service provides:

  • No account required for tracking
  • Real-time status updates
  • Simple reference number-based tracking
  • Mobile-responsive interface
  • Clear visual progress indicators

6. Data and Privacy

Your use of Updatio is also governed by our Privacy Policy. We handle all data in accordance with applicable data protection laws and regulations.

7. Service Availability

While we strive to maintain high service availability, we do not guarantee uninterrupted access to the service. We reserve the right to modify, suspend, or discontinue any part of the service with reasonable notice.

8. Limitation of Liability

Updatio and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your access to or use of, or inability to access or use, the service. Our liability is limited to the amount paid by you for the service in the month preceding the incident.

9. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. We will provide notice of significant changes by updating the date at the top of these terms and potentially by other means. Your continued use of the service after such modifications constitutes your acceptance of the modified terms.

10. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which Updatio operates, without regard to its conflict of law provisions.